Sale Info: Sales are closed for Spring 2025. We will hold a fall shipped sale in October when we dig and divide as well as a restock sometime in spring of 2026.
Sale Quantities: We've been growing out some varieties for several years and expect to have large quantities, whereas others that are newer to our field may have very few available for sale. We reserve the right to mark these varieties as "LIMIT 1" - meaning one per household per season. Customers that do not respect these limit are subject to order cancellation.
Bulk Discounts: Varieties with bulk pricing available are indicated in the listing. An automatic 20% discount is applied when 5 or more of the same variety are added to cart - no code necessary.
Shipping: Shopify does not have a built-in feature that allows sellers to set different shipping rates based on number of items sold, and I'm a gardener, not a web developer. To keep things simple, all tuber orders ship USPS within the US for a flat fee of $15. Since it's a race to the checkout for some varities, shipping will be combined for orders within a certain sale window. Use code COMBINESHIP at checkout on your subsequent orders. Orders must be placed in the same name with the same shipping address. Using this code is your responsibility. I do not issue refunds.
Due to state agriculture restrictions, we are unable to ship to Hawaii or outside of the US.
Order Changes: We are unable to modify or cancel orders after they have been placed.
Receipt of Damaged Tubers: Inspect your tubers immediately on arrival. If your tubers were damaged during shipment, please send us an email with photos within 48 hours of receipt.
Stock Failure: If a variety in your order unexpectedly becomes unavailable, you will be notified. Buyers will be given the option to cancel the entire order or only the unavailabile items, but you MUST respond to your notification email within 48 hours. If you do not respond, we will only refund the unavailable item(s).
Virus Practices & Policy: According to the American Dahlia Society, over 80% of dahlias are infected with one or more viruses. This is an unfortunate reality of enjoying dahlia blooms. We take the following measures to minimize the spread of viruses:
- Cull and dispose of any stock that appears symptomatic or generally underperforms
- Sanitize snips with bleach solution between plants
- Deter insects with the Brix method and by releasing successions of beneficial insects
Despite these measures, we are unable to offer a virus-free guarantee and we do not issue refunds for stock that appears symptomatic in your field.
Gall Prevention Practices and Policy: The bacterium that cause crown gall and leafy gall infect many plants, both wild and cultivated, and can be lurking in soil, compost, and runoff. We take the following steps to minimize the spread of gall and ensure we are not shipping infected stock:
- All tubers and cuttings are sourced from reputable growers and grown on farm a minimum of one growing season. We are a newer farm, so we disclose the number of seasons we've grown the stock on farm in each listing.
- We do not source from or resell tubers from wholesalers.
- Any symptomatic stock is culled and destroyed. Plants immediately adjacent are also destroyed, and plants surrounding those are quarantined for at least one full year. Any beds that see infection are not replanted for at least 2 years.
- Shovels and snips are sanitized with bleach solution between plants.
- Tubers are stored by clump, and we keep detailed records of where plants were located so that if an issue arises coming out of winter storage, we can cull any others that were co-located in the garden.
In the unlikely event your tuber stock shows any symptoms of leafy or crown gall within 30 days of receipt, please immediately let us know and we will refund that variety. After 30 days and introduction to your environment, we do not issue refunds. We process and pack all varieties separately, so it is unlikely any other variety in your order would be impacted and will not be refunded.
Tuber Quality: As a small business, your satisfaction is extremely important to us. If you have issues or questions, please let us know. We strive to only ship firm tubers with visible eyes, but please note that tubers come in all shapes and sizes, and just because it's ugly, doesn't mean it isn't viable.
Glass House Flower Farm is not responsible for dahlia performance factors outside of our control, including improper storage or planting, or insect or rodent damage.
Refund Policy: We offer refunds for unanticipated stock losses, tubers damaged in transit, and tubers that get mixed up and are not true to variety. We will offer a replacement where possible.
Your Responsibility: Open your tubers immediately upon receipt and notify us within 48 hours if there is an issue. If you are not planting right away, pack tubers away into whatever storage method works for you. Caring for tubers once received is your responsibility.
Contact: Please email glasshouseflowerfarm@gmail.com for order issues or fill out our contact form. Please understand that we have jobs outside of the farm and a farm to look after, so response to initial email can take up to one week. We aren't ignoring you and will be back to manage the inbox when we can - often late nights or rainy days.
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